FREE SHIPPING WITHIN NEW ZEALAND

Terms & Conditions

Privacy Policy

This privacy policy (“Policy”) governs data collection and usage for all internet users visiting the Rekindle website (“Website”), and for all customers who use any goods, products or services that we provide (“Services”). Your use of our website and/or services shows your conditional consent to our collection, use and disclosure of personal information in the manner set out below.

Cookies

Our website uses cookies. A cookie is a small amount of data that our website may send to your computer. Any such cookie is typically stored on your computer’s hard drive and permits our website to recognise you when you return. It is essentially your identification card for your visit, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by our site. There is no data in a cookie that can personally identify you.

Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you and are not used to keep track of your web use outside of our site.

Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept certain cookies by adjusting the preferences in your browser. If you turn off cookies, you will not be able to complete your purchase online.

Customers

Your use of the Services involves the collection by us of personal information about you, such as your email address, name, home or work address or telephone number. We may also collect demographic information, such as your age, gender, preferences and interests. This information is collected by us in order to improve your shopping experience and to communicate about our products, services and promotions. We collect information from you to register as a member, complete a transaction, sign up to receive email/text communications from us, or participate in a competition, promotion or survey. We may use your information collected online to fulfil and process your orders. We may maintain a record of products you have looked at or purchased to enhance your shopping experience and make it easier and faster for you.

Where possible, information will be obtained directly from you, but otherwise it may be provided from others (with your consent), or generated within or by the systems used to provide our Services.

You may ask to see any information we hold about you and we will provide it as long as we have such information and can readily retrieve it. You may also ask us to correct any incorrect information we hold about you.

We may provide your personal information to our related companies, our contractors, credit reference and debt collection agencies, communications network operators and selected business partners to:

  • provide our Services for you and others
  • send your bills and recover money you owe
  • keep you informed of and conduct sales and marketing activities in relation to Services available
  • exercise any lawful right we or any of our related companies, our contractors, credit reference and debt collection agencies, communications network operators and selected business partners has

Although we may publish aggregated information relating to your use of the Services, such as usage patterns, we do not disclose information in a form that could reasonably be expected to identify you, without your prior permission. Personal information collected in relation to your use of the Services is stored and processed in New Zealand.

Disclosure of Information

We may disclose information about you or your use of the Website and/or Services without your prior permission if we have a good faith belief that such action is necessary to:

  • conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law
  • protect our rights or property or those of our related companies
  • enforce our Customer Terms or Service Terms
  • act to protect the interests of our, or our related companies, customers or others

We do not sell, rent or lease our visitor or customer information to third parties.

We do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail or emails and processing payments. They will have access to your personal information in order to perform these services, but are not authorised to use your information for any other purpose.

Security

We take care to make our site secure. The payment system used by Rekindle is Stripe. This means there is no need for Rekindle to record your credit card details as this is a secure gateway for online payment. To learn more about Stripe visit their website.

Charges

If you’re a customer whose credit card is not denominated in New Zealand dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. 

When converting to another currency, or when an item is charged to a credit card, a price variation may occur due to fluctuating exchange rates and credit card company charges. 

Once an order is sent, we take no responsibility for charges, taxes or duty incurred at receiver’s end as this can vary depending on the rules of customs in each country. All prices displayed on the Rekindle online shop are at our sole discretion. Pricing may change without notice and differ between national and international markets.

This information represents our Terms and Conditions as at August 2017.